Design for Improved Policy And Service Delivery
Whatever the approach, it's fair to say that more and more government agencies are using design to improve services and policies.
The Design for Improved Policy And Service Delivery conference will provide people working in these fields with a deeper understanding of design and how to apply it most effectively.
Presentations will cover
- Defining design - what it is, how it works And what it can be used for
- Setting up for success - governance, funding, project scope, timing
- Using to design improve services - case studies spanning Human Services,Immigration, Aboriginal Affairs and Transport
- Using design to improve policy - where it's happening And how we can accelerate
Who will attend?
Commonwealth, State And Local Government representatives with responsibility for:
- Policy Development
- Service Delivery
- Participatory Design
- User-Centred Design
- Human-Centred Design
- User Experience / UX
- Customer Experience
- Citizen Experience
Discounted Rates for Local Government and NGOs: AUD 2299.00
Standard Delegate Rates: AUD 2699.00
Commercial Solutions Provider: AUD 3699.00
Speakers: Mukul Agrawal, Sam Hannah-Rankin, Lisa Charet, Chris Vanstone
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