Expired Event - Customer Contact Sydney 2019 Conference - 4 Jun 2019
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Customer Contact Sydney 2019 Conference
Using the Contact Centre as an anchor, leading organisations are delving into diversified channels, a new criteria for talent, customer data, AI and other emerging technology to up their game in customer service.
That's where we come in. Our program has been created around how the best in class are achieving all of the above, and integrating people with technology to exceed expectations!
30+ Speakers | 120+ Attendees | New Contacts Guaranteed
Confirmed Speakers Include:
International) Raj Chaudhuri, Director, Global Servicing Network, American Express
(International) Harpreet Singh Ghai, Consumer Relations Director, GSK
Moses Thangasamy, Director Customer Strategy, IAG
Chris Barnes, Head of Consumer Service, National Australia Bank
Nigel Hawtin, Head of Short Tail Claims Delivery and Performance, QBE Insurance
Michelle Shiers, Complex Customer Care Lead, Telstra
Sam Youssif, Director, Digital Customer Experience, Schneider Electric
Renzo Urzua, Global Contact Centre Management Trainer, MasterCard
Luke Jamieson, Head of Service Centre, First State Super
Miles Williams, General Manager, Customer Growth, Bupa
Rod Netterfield, GM, Change and Customer Experience, Auto and General
Donna Hole, VP Services, hipages
Catherine Payne, Executive Director Digital and Customer Communications, Department of Environment, Land, Water and Planning
201 Sussex Street
Sydney, 2000, Australia
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We have loads of new courses available, plus all your old favourites are back! There's hundreds of courses to choose.
Relax...we do it all for you! Blue Mountains Tours daily from Sydney! Jenolan Caves Tours Tuesday, Thursday & Saturday!