What's On

Customer Contact Sydney 2019 Conference

When:
Start:Tue 04 Jun 2019
End:Wed 05 Jun 2019
Cost:
AUD 2350.0
Details:
Customer Contact Sydney 2019 is all about the new and future Contact Centre. With customers demanding a faster and more efficient level of service, the entire contact function has been uprooted to deliver a more diverse and engaging experience, while also improving convenience and the speed at which customer queries are resolved.

Using the Contact Centre as an anchor, leading organisations are delving into diversified channels, a new criteria for talent, customer data, AI and other emerging technology to up their game in customer service.

That's where we come in. Our program has been created around how the best in class are achieving all of the above, and integrating people with technology to exceed expectations!

30+ Speakers | 120+ Attendees | New Contacts Guaranteed

Confirmed Speakers Include:

International) Raj Chaudhuri, Director, Global Servicing Network, American Express
(International) Harpreet Singh Ghai, Consumer Relations Director, GSK
Moses Thangasamy, Director Customer Strategy, IAG
Chris Barnes, Head of Consumer Service, National Australia Bank
Nigel Hawtin, Head of Short Tail Claims Delivery and Performance, QBE Insurance
Michelle Shiers, Complex Customer Care Lead, Telstra
Sam Youssif, Director, Digital Customer Experience, Schneider Electric
Renzo Urzua, Global Contact Centre Management Trainer, MasterCard
Luke Jamieson, Head of Service Centre, First State Super
Miles Williams, General Manager, Customer Growth, Bupa
Rod Netterfield, GM, Change and Customer Experience, Auto and General
Donna Hole, VP Services, hipages
Catherine Payne, Executive Director Digital and Customer Communications, Department of Environment, Land, Water and Planning
Location:
Dockside, Cockle Bay Wharf
201 Sussex Street
Sydney, 2000, Australia
Contact:
Kye Ling Gan on
  +61289166161

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